A Message From Our Managing Director
Reliability, resilience and diskarte, every day.
The Philippines is a market where operational reliability directly shapes customer outcomes, from BPO campuses and hospitals to airports, factories and hotels. Our directly employed teams deliver services with a consistent standard of care across every environment, backed by structured training, safety leadership and the diskarte our colleagues bring to their work. What sets us apart is our people, the discipline built into our self-performed model, and the trust customers have placed in us across 8-year average partnerships and 98% retention.
Phillip Carter – Managing Director, OCS Philippines
Why OCS Philippines
Self-performed delivery. Sector depth. Long-term partnerships.
Capabilities that shape every engagement across the Philippines.
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4950+
Directly employed colleagues across the Philippines
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750+
Sites under management across 150+ accounts
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98%
Customer retention, 8-year average partnerships
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Self-Performed Facility Services
Directly employed teams deliver every service, from cleaning and pest control to technical maintenance and security. In-house control of labour, safety and compliance across BPO, finance, manufacturing, hospitality, retail and healthcare sectors.
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Safety Leadership Through STOP Framework
Structured safety leadership across high-pressure environments including BPO campuses, hospitals and retail centres. The STOP framework strengthens awareness, decision-making and operational discipline, enabling teams to maintain safer, more reliable operations every day.
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Long-Term Customer Partnerships
Customer retention of 98% with 8-year average partnership length. Trusted partner to leading Philippine businesses across sectors, with CSR Certification for Typhoon Ulysses response and multiple client recognition awards.
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Digital Transformation Through CCMS
Customer Contract Management System (CCMS) replaces manual and paper-based processes with a single digital workflow, delivering faster turnaround, more consistent documentation and stronger compliance across the contract lifecycle for customers nationwide.
Our Services in the Philippines
Facility services, self-performed by our own teams.
Self-performed services across the Philippines, available as standalone service lines or fully integrated under one accountable partner.
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Our Flagship Offering
Integrated Facilities Management
One accountable partner across every service line. Hard and soft services delivered through a single operating framework across the Philippines, supported by CCMS-enabled contract management and structured governance.
- Single point of accountability across services
- CCMS-enabled contract lifecycle management
- Self-performed by directly employed teams
- Centralised delivery hubs in Manila and Cebu
- STOP-framework safety leadership on every site
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Hard Services
Technical services and engineering support keeping buildings, plants and critical infrastructure operating safely across the Philippines.
- Planned preventative and reactive maintenance
- Mechanical, electrical and plumbing (MEP)
- HVAC, fire safety and building fabric
- Energy management and technical projects
- Facility condition assessment and reporting
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Soft Services
Skilled colleagues self-performing the services that protect hygiene, safety and daily continuity across BPO campuses, hospitals, hotels and retail environments.
- Commercial cleaning and hygiene
- Security services
- Pest control and integrated pest management
- Front of house and concierge
- Waste and recycling, landscaping
Our Sectors in the Philippines
Sector experience shaped by real operations.
Depth across the sectors driving the Philippines’ economy, from BPO and commercial workplaces to hospitals, manufacturing plants, hotels and airports.
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Commercial
Balancing workplace experience, operational performance and cost pressures.
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Manufacturing
Reducing downtime while protecting productivity across plants and production lines.
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Healthcare
Maintaining safe, hygienic environments without disrupting patient care delivery.
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Data Centres
Protecting uptime and reliability as operational demand grows.
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Retail
Maintaining safe, welcoming retail spaces while managing footfall, costs and changing customer expectations.
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Aviation
Supporting smooth airport operations, passenger experience and accessibility.
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Hospitality
Creating the right first impression for positive and memorable experiences.
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Distribution & Logistics
Protecting uptime, safety and throughput across fast-moving logistics operations and networks.
What operational reliability looks like in the Philippines.
Examples from the sectors where our teams deliver every day.
Meet The Team
The people leading OCS Philippines.
Our senior leadership team shapes how we deliver for customers across sectors and cities.
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Phillip Carter
Managing Director – Philippines
Phillip Carter is a vastly experienced Senior Manager boasting over three decades of dynamic leadership in the Facilities Management, Corporate… Learn more
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Mario Pagatpatan
Chief Operational Officer
Leads OCS operations across the Philippines, with responsibility for customer delivery, sector strategy and business growth nationwide. Drives operational governance… Learn more
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Jiezl Go
Country HR Director
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Trey Dela Cruz
Operations Director Division 1
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Atty. Kris Guanzon
Country Chief Legal Counsel
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Mary Sheryl Dolatre
Operations Director Division 2
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Marco Polo Alano
Country Procurement Head
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John Pettley
Business Excellence & HSE Director
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Hannah Miranda
Business Development Director
Leads commercial growth and customer strategy for OCS Philippines, working closely with new and existing customers across BPO, manufacturing, healthcare… Learn more
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Mara Sarabia
Chief Financial Officer
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Kenneth Hernal
Senior IT Engineer
Community & ESG in the Philippines
Standing with our colleagues and communities.
OCS Philippines is proud of the colleagues and community partnerships that have shaped our story. From Typhoon Ulysses relief and CSR-certified community response to inclusive employment programmes and the strong culture of long service across our colleagues, community engagement is embedded in how we work every day.
Offices Across the Philippines
Manila HQ. Nationwide coverage. Colleagues on the ground from our headquarters in Mandaluyong City, with regional hubs in Cebu and Davao supporting customers wherever operations run.
Manila (Head Office)
EDSA cor. J. Vargas Avenue
Mandaluyong City 1550
Cebu Office
Lopez Jaena Street, Subangdaku
Mandaue City, Cebu
Davao Office
Don Juan Dela Cruz Street, Toril
Davao City
How can we help you today?
Please use the contact forms below or call your local OCS Philippines office.