{"id":32422,"date":"2025-06-23T12:30:00","date_gmt":"2025-06-23T11:30:00","guid":{"rendered":"https:\/\/ocs.com\/uk\/?p=32422"},"modified":"2026-03-04T13:06:44","modified_gmt":"2026-03-04T13:06:44","slug":"together-we-engineer-catherine-hayness-journey-in-hard-services","status":"publish","type":"post","link":"https:\/\/ocs.steadfast.site\/uk\/news\/together-we-engineer-catherine-hayness-journey-in-hard-services\/","title":{"rendered":"Together We Engineer: Catherine Haynes’s journey in Hard Services\u00a0"},"content":{"rendered":"
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For\u202f<\/span>International Women in Engineering Day 2025<\/a>, we celebrate <\/span>Catherine Haynes, Operations Manager, Hard Services<\/a> at OCS, whose path into hard services highlights perseverance, adaptability, and a deep understanding of what makes facilities tick.<\/span>\u00a0<\/span><\/p>\n <\/section>\n\n\n

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Finding the Right Fit<\/strong><\/h4>\n

Catherine’s journey into hard services wasn’t a straight road. After finishing university and starting her career as a Project Manager, she soon realised it wasn’t quite the right fit. Wanting something more hands-on and challenging, she transitioned into facilities, first as a Contract Administrator, then FES, in 2018. From there, Catherine’s roles evolved in a way that reflects her adaptability and willingness to learn, progressing to Team Leader, Business Support Manager, then Assistant Contract Manager, and now Operations Manager, Hard Services, for the Elizabeth Line.<\/span>\u00a0<\/span><\/p>\n <\/section>\n\n\n

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Keeping London\u2019s Stations Running<\/strong><\/h4>\n

Today, her role involves managing planned and reactive maintenance across a key transport network. From addressing a faulty air conditioning unit to investigating a toilet blockage, Catherine plays a central role in keeping London\u2019s stations comfortable, functional and, above all, safe.<\/span>\u00a0<\/span><\/p>\n

\u201cIt\u2019s quite a unique feeling when you walk into a station and everything is spotless, the facilities are all working, and you know you and your team made it happen, often without anyone even noticing all the hard work going on in the background.\u201d<\/span>\u00a0<\/span>\u00a0<\/span><\/p>\n <\/section>\n\n\n

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Overcoming Assumptions and Asking Questions<\/strong><\/h4>\n

This hands-on approach brings its own set of rewards and a few obstacles. Women remain underrepresented in hard services, and Catherine admits there were moments when her knowledge was questioned simply because she hadn\u2019t come up through a technical route. But through persistence, expertise, and a willingness to learn, she overcame those doubts.<\/span>\u00a0<\/span><\/p>\n

\u201cOne of the greatest lessons I\u2019ve learned is not to be afraid to ask questions. It\u2019s okay to say, \u2018I\u2019m not sure, can you explain it to me?\u2019 A lot of people appreciate that you\u2019re trying to learn and do your best.\u201d<\/span>\u00a0<\/span><\/p>\n <\/section>\n\n\n

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Looking Ahead: People, Technology and Progress<\/strong><\/h4>\n

Catherine believes that the future of hard services will be a blend of technology and human expertise. \u201cSome things will stay the same, a toilet will always need unblocking by a person, but technology is already helping us respond faster, plan smarter and avoid problems in the first place.\u201d<\/span>\u00a0<\/span><\/p>\n <\/section>\n\n\n

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Why Diverse Teams Work Better<\/strong><\/h4>\n

As more women enter hard services, the industry stands to benefit from their unique perspectives and skills. \u201cHaving a team made up of people with different experiences makes us better at solving problems. It\u2019s not about gender; it\u2019s about having the right person with the right skills.\u201d<\/span>\u00a0<\/span><\/p>\n <\/section>\n\n\n

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Advice for the Next Generation<\/strong><\/h4>\n

Catherine\u2019s achievements \u2014 from obtaining her NEBOSH (National Examination Board in Occupational Safety and Health) certificate first time, to successfully progressing through roles in a challenging industry \u2014 reflect her hard work and adaptability. Her main piece of advice for women considering a career in hard services? \u201cGive it a go, be willing to learn, and ask questions. The opportunities are there if you\u2019re prepared to pursue them.\u201d<\/span>\u00a0<\/span><\/p>\n <\/section>\n\n\n

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\n \n \n \"OCS\n <\/picture>\n <\/div>\n <\/div>\n
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\n OCS People Into Work Programme Partners with\u00a0Ingeus <\/h2>\n \n\n Read Their Story <\/a> <\/div>\n <\/div>\n <\/section>\n","protected":false},"excerpt":{"rendered":"

For\u202fInternational Women in Engineering Day 2025, we celebrate Catherine Haynes, Operations Manager, Hard Services at OCS, whose path into hard services highlights perseverance, adaptability, and a deep understanding of what makes facilities tick.\u00a0<\/p>\n","protected":false},"author":62,"featured_media":10000022702,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[288,291,474,475,54,19],"tags":[214,53],"country":[],"class_list":["post-32422","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles","category-hard-services","category-international-days","category-international-womens-day","category-our-people","category-news-type","tag-hard-services","tag-our-people"],"acf":[],"yoast_head":"\nCatherine Haynes's journey in Hard Services - OCS - UK<\/title>\n<meta name=\"description\" content=\"For\u202fInternational Women in Engineering Day 2025, we celebrate Catherine Haynes, Operations Manager, Hard Services at OCS.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Together We Engineer: Catherine Haynes's journey in Hard Services\u00a0\" \/>\n<meta property=\"og:description\" content=\"For\u202fInternational Women in Engineering Day 2025, we celebrate Catherine Haynes, Operations Manager, Hard Services at OCS.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ocs.steadfast.site\/uk\/news\/together-we-engineer-catherine-hayness-journey-in-hard-services\/\" \/>\n<meta property=\"og:site_name\" content=\"OCS - 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