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Destinations

Delivering memorable guest experiences at destination and heritage sites across the UK with integrated facilities management services ensuring the best resilience and productivity.

Guaranteeing the best resilience for Destinations and their guests

We offer comprehensive solutions to ensure the longevity of your destinations. From mechanical and engineering maintenance to HACCP-adhering cleaning, security, and pest control, our team is dedicated to maintaining your key facilities. Ensure a sustainable and appealing environment for visitors while mitigating the impact of time on essential infrastructure with our integrated services.

View Facilities Management (FM) or Single-Service solutions below.
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Destinations FM

Our mission’s BEST strategy and ethos addresses five areas of concern highlighted by industry leaders in reference to facilities management: Experiences, Productivity, Practices, Resilience and Outcomes.

Our Mission & Best Strategy

  • Our services help you create environments that your customers and colleagues can keep coming back to. With careful attention, we take a comprehensive approach to developing and sustaining optimal spaces, considering every moment your people spend within it, ensuring they are provided with the best experiences.

  • We strive to offer optimised solutions to enhance productivity every step of the way. With OCS Advance, our suite of tools and apps, we work smarter to maximise the uptime and longevity of your facilities, providing you with the equipment you need to stay informed about the progress and status of tasks.

  • Our safety-first approach, entrenched in our Code of Conduct and QHSE policies, guides our manner of operating. By prioritising the safety of your colleagues, communities, customers, and the environment, we create the best possible practices that help foster empathetic, secure, and impactful working cultures within your business.

  • We remain vigilant and ensure that we never take the daily operations behind your business for granted. Through acute and alert responses to the unforeseen, along with planned preventative maintenance for regular upkeep, we help your operations remain durable and resilient. In times of crisis, we work with you to ensure the secure emergence of your customers, visitors and colleagues. 

  • We listen to and collaborate with you to understand your mission, forging a collective goal as we work together. By aligning our mission with yours, we adapt and customise our services to uniquely suit your outcomes and goals, assisting you in creating a lasting positive impact on your places and communities.

Services to help your destination thrive

Our job is to help make people and places the best they can be through facilities services that deliver the best outcomes.

Contact Our Destinations Team

  • A clean and hygienic environment is crucial for welcoming visitors to your destination. Our cleaning services adhere to rigorous standards, ensuring that your facilities remain pristine. By consistently maintaining a comfortable space, we help minimise the risks of contamination, contributing to a positive experience for your guests. 

  • A well-nourished and satisfied team is crucial for the success of your destination. Our catering service features skilled nutritionists and chefs who deliver energising and delightful meals tailored to the specific needs of your visitors. Ensure a fulfilling experience for your colleagues by providing them with custom-designed dishes that meet their diverse preferences and dietary requirements.

  • Our integrated facilities management services provide a comprehensive strategy for maintaining your destination. By seamlessly coordinating various services, we can customise our unique offerings to meet the specific needs of your space, ensuring an environment where your visitors can flourish. Create a destination that fosters engagement and well-being by entrusting us with the harmonious management of your facilities. 

  • Unwanted pests can pose hazards and detract from the appeal of your destination. Our precise and customized methods effectively eliminate pests from your facility, prioritizing minimal disruption. We go beyond mere eradication, implementing proactive measures to prevent future infestations. 

  • Safeguard your destination and assets with our agile team of security officers. Our essential and adaptive security measures are designed to anticipate and counteract diverse levels of risk and threats. Prioritising both prevention and response, we create a secure environment for visitors to your destination. 

  • Ensuring the vital maintenance of equipment and infrastructure is paramount for the sustained success of your destination. This proactive approach not only prolongs the longevity of your facilities but also guarantees readiness to welcome visitors in every season. By remaining adaptable to diverse demands, our maintenance services contribute to creating an environment that is well-prepared and accommodating, enhancing the overall experience for your guests.

We focus on the details that deliver the best experience

In our commitment to crafting memorable experiences, we understand that a visitor’s journey begins long before they step foot into your destination. We recognise the profound impact that the surroundings, entry points, and overall ambience can have on the satisfaction of your customers.

Our distinctive and forward-thinking approach focuses on the guest’s journey. This involves a meticulous examination of crucial elements, such as the touchpoints and overall accessibility.

We go beyond occasional highlights, concentrating on daily encounters to ensure a consistent experience for your visitors. Our ultimate aim is to contribute to the success of your destination by acknowledging the significance of its allure, infrastructure, and accessibility. 

Frequently 
Asked Questions

  • Yes, we adhere to industry regulations and employ eco-friendly pest control methods. Our treatments are compliant with relevant standards, and we focus on sustainable pest management practices to reduce environmental impact.

  • Achieving our shared ESG goals is a priority for us, and sustainability is vitally important in all of our operations. We use eco-friendly products, implement energy-efficient practices, and strive to minimise waste generation and maximise recycling.

  • Yes, we are committed to environmental sustainability. Our waste management practices prioritise recycling, education and waste reduction to minimise the environmental impact of your business’s waste.

  • Yes, OCS specialises in tailoring its services to meet customers’ requirements. We collaborate closely with our customers to understand their needs and challenges, ensuring a bespoke solution that aligns with their organisational goals and culture.

  • Absolutely. We understand that every facility has unique needs. Whether it’s high-traffic zones, sensitive areas, or specialised cleaning requirements, our team is equipped to address them. We work closely with you to identify and prioritise specific areas that require extra attention.

  • Absolutely. We collaborate with organisations to set realistic targets aligned with their sustainability objectives and implement strategies to achieve these goals effectively.

  • Absolutely. We conduct thorough pest risk assessments and develop customised pest management plans that align with your industry’s regulations and your business’s unique needs, effectively addressing pest issues.

  • We do our best to stay proactive and catch potential concerns in their earliest stage before they become emergencies. However, if and when you need help we will respond quickly with a customised plan to resolve the issue as effectively and promptly as possible.

  • Security and confidentiality are paramount to us. Our team undergoes background checks, and we strictly adhere to confidentiality protocols. We also employ advanced security measures to protect your facility and sensitive information.

Connect with your OCS team

We’re ready to deliver the best experiences, productivity, practices, resilience and outcomes and we look forward to connecting with you and your team.

Contact Our Destinations Team

Responsibility and opportunity for change

Our ESG objectives, initiatives and commitments are aligned with our Destinations customers.