OCS Advance
Advanced technlogy for customer success
Connect With Our OCS Technology TeamOCS Advance utilises various advanced technological tools to enhance customer success and improve the operational experience in facilities services operations. These tools optimise best practice, boost productivity, and help build resilience, delivering the best customer and colleague outcomes. Here are three OCS Advance solutions launching Q423. Connect with us to and discover what our pilot programmes in artificial intelligence (AI) and Augmented Reality mean for customers, colleagues and communities.
OCS Q – Auditor and job planning app
- Function: OCS Q functions as an auditor and job planning application, streamlining workflow and auditing processes for operational teams.
- Benefits: The tool aids in efficient job allocation and monitoring, allowing for real-time tracking of tasks and providing a platform for auditing activities, ensuring jobs are completed efficiently and to the required standards.
- Impact: By enhancing auditing and job planning processes, OCS Q helps reduce operational inefficiencies, ensuring planned and reactive requirements are met effectively.
OCS ABI – Advanced Building Intelligence
- Function: OCS ABi harnesses the power of data and artificial intelligence to provide building operators with comprehensive insights, akin to having the benefit of hindsight.
- Benefits: This tool processes large volumes of data to offer actionable insights, aiding in predictive maintenance, operational decision-making, and identifying trends and patterns in facility management.
- Impact: Leveraging data and AI, OCS ABi enhances building operators’ capability to preemptively address issues, optimise resources, and improve overall management of facilities.
OCS Live – Real-time customer communication
- Function: OCS Live serves as a real-time communication platform for customer engagement.
- Upcoming Features: Integrated Net Promoter Scoring (NPS), vital for gauging customer satisfaction and service quality.
- Benefits: Direct channel for customers to communicate their needs and feedback, crucial for service improvement.
- Impact: OCS Live aims to make customer interactions more effective, fostering a better understanding of client needs and enabling prompt responses to service requests or issues.
“Technology has an pivotal role to play within facilities services and helping shape the future for OCS customers and colleagues. Our unique proposition of 125 years experience combined with innovation and technology, gives our customers a competitive advantage.”
Ketan Patel
Group Chief Information Officer
Deliver the best outcomes
Connect with the OCS Advance team today and harness the latest facilities services technology and innovation.
Contact UsHelp to change lives
Search OCS Advance careers today to join our missiong of making people and places the best they can be.
Search Careeres