Front of House & Concierge
Our front-of-house teams embody your organisation’s excellence. They are there to ensure seamless and efficient operations to enhance every touchpoint in your customer journey.
The perfect first impression, every time
You never get a second chance to make a first impression. From the first face-to-face greeting to how efficiently and professionally you deal with calls and emails, those small things add up to something incredibly meaningful.
Our friendly, professional reception and concierge teams make sure all your guests feel relaxed and cared for on arrival. We help orientate them around the building and organise their visitor passes.
From setting up your meeting room, organising business travel, hosting events, and all the small admin tasks that take valuable time away from you, the workplace experience support team makes sure that things run smoothly for everyone.
OCS customer stories
Discover how we’re helping people and places across the world be the best they can be.
OCS’s ESG commitment
We are in a position to make a tangible difference to people and the planet.
As a provider of essential services with over 120,000 employees across 26 countries, we have real power to bring about positive change in the communities we serve.
For us, ESG is not just about the impact we have on our planet for future generations, but for the people living here today as well.
That’s why our strategy focuses on two key areas in which we can make the biggest difference: protecting our planet’s natural resources and adding social value by advancing social mobility.
#WeAreOCS
With more than 120,000 people operating in 26 countries, OCS is on a mission to make people and places the best they can be.
Why? Because every human being deserves the right conditions and the opportunity to thrive.
Connect with your OCS team
We’re ready to deliver the best experiences, productivity, practices, resilience and outcomes and we look forward to connecting with you.
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Frequently Asked Questions
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We provide a range of front-of-house and concierge services, including reception management, visitor assistance, access control, guest services, and maintaining a welcoming environment for your clientele.
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Our trained teams embody professionalism and hospitality, delivering exceptional customer service. We focus on personalised interactions, attentiveness, and a welcoming atmosphere to enhance the visitor experience.
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Absolutely. We understand the importance of aligning services with your brand image. Our services can be tailored to match your unique requirements and brand ethos for a cohesive and personalised experience.
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Yes, our front-of-house teams are trained in security protocols and access control measures. They play a crucial role in maintaining premises security while providing courteous assistance to visitors and guests.
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Our teams are adept at managing high-traffic situations and multitasking effectively. We employ efficient queuing systems and utilise technology for streamlined processes to ensure smooth operations during peak times.
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Absolutely. We offer assistance with event planning and coordination, providing additional services such as arranging meeting spaces, catering, transportation, and other logistical support for special occasions or events hosted at your premises.
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Certainly. We have a track record of successful front-of-house and concierge service implementations across various industries. We can provide references or case studies demonstrating our expertise and the quality of our services. Please get in touch – we’d love to share them with you.