OCS’s approach to Quality, Health, Safety and Environment

Across our global business, we’re striving for a world-class Quality, Health, Safety and Environment (QHSE) performance underpinned by high-quality, consistent services, a proactive approach to health and safety, and a commitment to minimising environmental impact.

What is QHSE?

Standing for Quality, Health, Safety and Environment, QHSE is a framework that’s used by organisations to manage, measure and evolve performance across these areas.

Quality covers the services we provide, while Health concerns the health of our colleagues and everyone who comes into contact with our services.

Safety refers to ensuring our colleagues are safe while working, while environment covers the environmental impact of our businesses.

We take a systematic approach to QHSE, adhere to relevant ISO standards, and are committed to continually evolving our approach to these four areas to ensure our actions are always aligned with – if not exceeding – recognised best practices.

How we’re approaching Quality

Each day, we provide a wide range of services for more than 8000 customers globally – and, as a business, those services have to consistently be the best they can possibly be.

Through regular training led by our own people who live and breathe service delivery, we create robust systems that enable consistent excellence across all of our service lines, bringing best practices and best productivity to create the very best experiences.

Our approach to Health

Globally, we have more than 120,000 colleagues across the OCS business, and it’s essential we take a proactive approach to health. After all, part of our mission is to help make people the best they can be, and this applies as much to our own colleagues as our customers, employees, visitors and clients!

From ensuring our teams are working in healthy environments that enable them to work safely to providing avenues to better manage personal health and fitness, we’re committed to helping individuals thrive, and lead healthy, happy lives both in and outside of work.

Occupational health and safety is hugely important, too, and we work with our colleagues to ensure they have the right tools, equipment and training to do their jobs without putting themselves or others at risk.

Why Safety is paramount

Every day, we want people to return home from work. It’s a core sentiment that’s reinforced every day.

Through comprehensive training and embracing best practices, our teams understand the safest way to work, regardless of whether it’s a new site or one they’re familiar with, while we also take a very proactive approach to safety on-site, too.

It’s essential that we protect our customers’ interests, and as part of that commitment, we identify hazards quickly and report them efficiently in order to minimise any risks.

Our commitment to the Environment

As a global business, we understand the opportunity we have to impact the world around us positively, from changing approaches to supply chains to using environmentally friendly cleaning products.

Creating a world-class approach to sustainability involves many areas across our service lines – for example, bringing recycling best practices to waste disposal and using electric vehicles where possible.

We also work in partnership with our customers to make better use of renewable energy, and bring the best sustainability initiatives to the fore.

More About Our Commitments

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