Passenger Services

Experience hassle-free travel with our customized airport and aviation services, crafted to seamlessly support passengers, especially those with reduced mobility.

Passengers with Reduced Mobility aviation and airport services

More than two million people every year use our award-winning PRM services, which ensure passengers always have a stress-free experience. We help them get to the right place, at the right time.

Our expert team is also trained to recognise and support passengers with hidden disabilities, including dementia, autism, Asperger’s, mental health issues and stomas, and also support passengers with hearing, visual and sensory impairments.

Bespoke electronic buggies
Expertly trained and vetted colleagues
Specialist service tailored to individual needs
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Accreditations & Certifications

Using technology to enhance airport and aviation support services

The innovative use of technology helps us deliver consistent, reliable services that ensure passengers have the very best experience in your airport.
For example, locating wheelchairs and equipment in a busy airport can lead to delays for passengers and airlines, so we use a barcoding system to locate them quickly.
We also use beacon technology to track equipment and assets within the airport, while our optimised, real-time resource allocation system ensures we have the right people with the right equipment where they need to be to meet passenger needs best.

Sunflower lanyard

Sunflower lanyards for people with hidden disabilities

We’re proud to be the people behind the hidden disabilities’ sunflower lanyard.

Originally designed to support passengers at our UK airports, we didn’t patent it as we didn’t want there to be any barriers to its adoption.

Today, the scheme is in use at airports around the world and has also been adopted by shopping centres and high street retailers.

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OCS’s ESG commitment

We are in a position to make a tangible difference to people and the planet.
As a provider of essential services with over 120,000 employees across 26 countries, we have real power to bring about positive change in the communities we serve.

We’ll work with you to identify and implement initiatives of all sizes that make a big impact.

Waste reduction tactics
Energy-saving solutions
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#WeAreOCS

With more than 120,000 people operating in 26 countries, OCS is on a mission to make people and places the best they can be.

Why? Because every human being deserves the right conditions and the opportunity to thrive.

  • 2m+

    people helped by PRM globally every year

  • 80%

    of customers rated PRM services as ‘Very Good’

  • Over 70 years

    of aviation experience and innovation

  • Over 600

    colleagues in Ireland & the UK

Connect with your OCS team

We’re ready to deliver the best experiences, productivity, practices, resilience and outcomes and we look forward to connecting with you.

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Frequently
Asked Questions

  • We offer a range of airport assistance services, including meet and greet services, baggage handling, wheelchair assistance, fast-track security clearance, lounge access, and personalised assistance for smooth travel experiences.

  • Absolutely. We provide specialised assistance for travellers with reduced mobility or special needs. Our team is trained to provide wheelchair assistance, escort services, and tailored support to ensure a comfortable journey.

  • Yes, we provide fast-track services to expedite security and immigration processes, reducing wait times and ensuring a swift passage through these checkpoints for a stress-free travel experience.

  • Certainly. We have received positive feedback and testimonials from numerous travellers who have utilised our airport assistance services, showcasing their satisfaction and enhanced travel experiences.